Support
Talk to a person
Cancellations and changes to a booked shipment are handled by our team, not by a button — once a carrier has a waybill, undoing it needs a human on both sides.
How to reach us
Have your waybill reference ready; it's the fastest way for us to find your shipment.
Support contact details are not published yet.
The support email, phone number and opening hours go here before launch. SetSUPPORT_EMAIL,SUPPORT_PHONE andSUPPORT_HOURS.
Cancelling a shipment
Before pickup
Easiest to stop. Contact us with the reference and we will cancel it and start the refund.
After collection
Often too late — the carrier already holds the parcel. We will tell you honestly what is possible.
Refunds
Where a booking is cancelled or a carrier could not be booked, the money goes back to the card that paid.
Everything else
Prices, routes and carriers are all on the quote screen.